Terms & Conditions


Last Updated Date: Aprilr 2nd 2024


1. Description of the Services

iAnnet (Annet de Graaf) offers graphic design templates and services such as printing (the “Services“) under the trademark “Annet de Graaf”. The Services include being able to design and order physical products (the “Products“), but do not include distribution services. 

2. Terms & Conditions

These terms and conditions (“Terms & Conditions“) govern your access to and use of the Site and Services and your ordering of Products. Please read these Terms & Conditions carefully before accessing or using the Site or Services.

By accessing or using the Site or Services, you agree to be bound by these Terms & Conditions, and you confirm that you are of legal age to form a binding contract with iAnnet and that you have the authority to enter into these Terms & Conditions on behalf of yourself or the company or organization you are acting on behalf of (if so, “you” shall for the purpose of this Terms & Conditions also refer to the company or organization, where appropriate).

If you do not agree to be bound by all of these Terms & Conditions, do not access or use the Site or Services. Any contract that is entered into by ordering Services from iAnnet via the Site incorporates these Terms & Conditions. These Terms & Conditions are subject to and include our Privacy Policy and additional rules and guidelines available on the Site, such as with respect to Delivery Times, Shipping Countries, Card Quality and Prices.

iAnnet may terminate your right to access and/or use the Site or the Services if you violate the Terms & Conditions.

3. Changes to the Terms & Conditions

iAnnet may at any time change these Terms & Conditions without notice. iAnnet may also change or impose additional rules or guidelines that will be posted on the Site. Such changes become effective when posted on the Site and apply to your subsequent use of the Site and Services. The Terms & Conditions in place at the time of placing an order will govern the applicable order. iAnnet therefore recommends that you read these Term & Conditions in advance every time you order any Services from iAnnet.

4. Site Content

Any material presented on or incorporated into the Site, such as fonts, text, images, graphics, logos, user interfaces, audio clips, templates, document layouts, artwork, tools, and the scripts and software used to implement and provide the Services (the “Site Content”), is considered proprietary to iAnnet and/or the party from whom iAnnet has licensed the content, and is protected by applicable intellectual property laws.

5. Price and payment

The price of any Product is the price in force at the date and time of your order. Although we endeavour to keep prices accurate and up to date, sometimes errors do occur. If a price error has occurred, we will inform you of this as soon as possible.

Any transactions may be subject to sales tax based on the bill-to address or delivery address and the sales tax rate in effect at the time your transaction is completed or at the time of delivery.

You must pay for your Product order by using one of the payment methods available at the time of order. Payment will be taken in full at the time of the order unless you choose to pay by invoice where such invoice service is offered.

iAnnet uses Mollie B.V. as the third party service provider for payment services. By using the Services, you agree to be bound by Mollie Terms of Service and Privacy Policy. You hereby acknowledges that iAnnet and Mollie B.V. share any information and payment instructions you provide to the extent required to complete your transactions in accordance with the Terms & Conditions.

You warrant that all details you provide to us for the purpose of purchasing Products will be correct, that the credit card, debit card or PayPal account which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit card, debit card or PayPal account details before accepting your order.

6. Order and delivery

IAnnet may, without notice, cancel or otherwise make changes to any orders made via the Site, if the Products ordered are no longer available or upon your breach of these Terms & Conditions. iAnnet makes use of Gelato Services for the manufacturing of products. Besides Gelato iAnnet makes use of other third parties, such as Photo Labs worldwide. 

Third parties will endeavor to process your order and manufacture your Products within 1 – 5 business day, however no specific time limit for processing, manufacturing and delivering your order is guaranteed.

Third parties will deliver the Products to the delivery address stated by you at the time you make the order. Third parties will have the sole right to choose the carrier that will deliver your Products. Your order will be deemed delivered and title and risk of loss transferred to you upon delivery to the address stated in your order. We cannot guarantee that Products ordered will be shipped jointly or be delivered on time by the carrier.

7. Return and refund policy

Products that contain Customer Content are made specifically for you upon your order. Therefore, once an order is placed, it cannot be changed or cancelled.

If you receive a defect, damaged or incorrect Product (jointly: “defect”), or you are not satisfied with the quality of the Product delivered, you must report it within 14 days after the date you receive the Products by contacting us at info@iannet.nl. You may be asked to provide photographic or other documentary evidence of the existence of the issue for which you make the report.

If we receive repeated requests from you to obtain refunds and have a reasonable basis for concern as to the potential misuse of our refund policy, we reserve the right to not accept additional orders from you and to further investigate the defect or issue before providing additional refunds.

8. Security

You are solely responsible for maintaining the confidentiality and security of your account and related password information. You are entirely responsible for all activities that occur on or via your account, and you agree to immediately notify iAnnet of any unauthorized use of your account or any other breach of security that you become aware of.  iAnnet shall not be responsible for any losses arising out of the unauthorized use of your account.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to upload your Customer Content. Anything you download in connection with the Services is downloaded and used by you at your own risk and you are solely responsible for any damage to your own computer system or loss of data which results from the download of any such material.

9. Indemnification

You agree that you shall indemnify and hold harmless iAnnet against all third party claims and demands, including liability, damages, costs, reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms & Conditions, (ii) your use of the Site, Services or Products, (iii) your violation of any third party intellectual property or other rights, or (iv) the Customer Content you have uploaded to the Site or incorporated into Products. You agree that the provisions in this section will survive any termination of these Terms & Conditions, your account or your access to the Site and/or Services.

10. Disclaimer

The Site and Services are provided on an “as is” and “as available” basis without representation, warranty or guarantee of any kind. iAnnet does not represent, warrant or guarantee that the Site and/or Services will be available or that it will be free from loss or corruption of data, or from viruses, interference, hacking or other security intrusion, and iAnnet disclaims any liability relating thereto.

11. Limitations of liability

iAnnet is not liable for the image quality of the Products. Products supplied may therefore differ from the preview on the Site, for instance in terms of sharpness, brightness or colors.

iAnnet is not liable for any indirect or consequential loss or damages of any kind, including but not limited to loss of data, profit, revenue or business.

iAnnet’s liability is in all cases limited to the amount paid by you for the Services.

The above limitations of liability shall not apply in the event of willful misconduct or gross negligence by iAnnet. Furthermore, the above limitations of liability do not affect your mandatory statutory rights as a consumer and only apply to the extent permitted by mandatory law.

12. Assignment

iAnnet may assign any rights and/or transfer, sub-contract or delegate any obligations under these Terms & Conditions. Any purported assignment, transfer, sub-contracting or delegation by you shall be ineffective. These Terms & Conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.

13. No waiver

Our failure to insist upon or enforce your strict compliance with these Terms & Conditions will not constitute a waiver of any of our rights. No waiver by us related to any breach of these Terms & Conditions is valid except if given in writing. Any such waiver shall not constitute a consent to or excuse for any other or subsequent breach or act unless such waiver or consent is in writing signed by us.

14. No agency

No agency, partnership, joint venture or franchise relationship is implied, intended or created by these Terms & Conditions.

15. Entire agreement

These Terms & Conditions, together with any accepted order, are the whole agreement between us. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by us or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these Terms & Conditions by reason of any misrepresentation that is not contained in the Terms & Conditions and any accepted order.

16. Severability

If any provisions in these Terms & Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such provision shall be divisible from the other provisions and shall be deemed to be deleted from them. The remaining portions of these Terms & Conditions will remain in full force and effect.

17. Privacy

We use your personal information in accordance with our Privacy Policy and Cookie Policy available on the Site. Please read it carefully as it includes important terms which apply to you.

18. Governing law

These Terms & Conditions are governed by the laws of The Netherlands. Any dispute which is not resolved amicably shall be subject to the exclusive jurisdiction of Dutch Court in The Netherlands.

This provision only applies to the extent this is not otherwise regulated in mandatory consumer protection laws of the jurisdiction you reside in. According to EU consumer laws, disputes with consumers shall be subject to the jurisdiction of the court where the consumer resides. Consumers who reside in the EU or EEA may also refer disputes to the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr). Before referring the dispute to this platform, the consumer must first send a written complaint to iAnnet.

19. Contact us

To contact us about these Terms & Conditions, about your order or about our Services, please send us a message on our Site or write to us at the address mentioned below.

You agree to indemnify and hold iAnnet and their directors, officers, shareholders, employees, consultants, agents, representatives, affiliates, distributors, partners, licensees, producers, manufacturers and third-party users harmless from and against any and all claims, liabilities, causes of action, damages, losses and expenses (including, without limitation, attorneys’ fees) that arise directly or indirectly from your breach of these terms.

Annet de Graaf
Mauritskade 26-A
1092 AA Amsterdam
+31 62430643

KVK nr. 57354375 | Terms and conditions © 2023 All rights reserved – iAnnet